CAREER OBJECTIVES

Since graduating in Computer Science in 2000, I have been striving to further my technical abilities and my career. I have gained a wealth of experience from beginning out in first line technical support, installing financial packages across the UK and Europe, providing Desktop Support and Technical Services to major clients across New Zealand, working as a Network Engineer on a large project, to now working in a Server Management team for a large bank in Australia.

I thrive on working with cutting edge technologies, and am always looking to take my technical knowledge to the next level. In 2008 I became MCSE 2003 Certified, in 2009 gained MCTS in Windows Server 2008 and am committed to achieving MCITP Enterprise Admin 2008. I am also working on becoming an IBM Certified Senior IT Specialist. The most important aspects of a new position for me are interest and challenge. I am really looking for something that will push the boundaries of my ability.

EMPLOYMENT AND WORK EXPERIENCE

Server Engineer (Server Management) May 2008 to Present

IBM, Sydney, Australia (Direct Employment)

Description

· Same position as previous, however directly employed by IBM.

Server Engineer (Server Management) October 2007 to May 2008

IBM, Sydney, Australia (Contract through Paxus Recruitment)

Description

· Work as a member of the Server Management Team, to manage the systems for a large bank. Manage a fleet of over 3000 Windows servers and deal with the day to day troubleshooting and maintenance of a Windows Server Network. Work as a stream lead on a Service Improvement Project, to enhance the level of service offered to the client.

Experience

· Administer Windows NT / 2000 and 2003 Servers.

· Storage Area Network troubleshooting and Maintenance.

· Maintain Server Clusters for high availability applications.

· Use VMware ESX server virtualization and manage servers through VMware Virtual Centre.

· Active Directory, DNS, DHCP and Server Infrastructure.

· Fix critical servers within tight SLAs.

· Work with several different International teams in a large enterprise.

· On Call 24x7 for critical issues impacting the customer.

Network Engineer August 2006 to Sept 2007

IBM, Wellington, New Zealand

Description

· Implement an information sharing network to share information services between different departments of Government. Build, manage and monitor the network, meeting agreed SLAs, and working to tight deadlines written out in the project plan. This involved working closely with Project Managers and Service Delivery Managers to ensure business goals and milestones were met.

Experience

· Build and administer Windows 2000 / 2003, Linux, BSD and Solaris Servers to carry out various functions such as Domain functions, Network monitoring, RADIUS, Reporting and SQL Database Management.

· Operate a Service Desk, abiding by strict ITIL aligned procedures, monitoring and managing the network. Using Remedy tools to effectively manage incidents within given SLAs. Acting Incident Manager 24x7, ensuring that high priority incidents were effectively handled.

· Provision, configure and test new network equipment, during the process of onboarding government agencies onto the network.

· Network Monitoring using HP Openview Operations, HP Network Node Manager, HP Network Configurations Manager, and Net Forensics.

· Implement a Cyclades / Avocent Out of Band Management System for remote management of the network.

· Attend Training Courses, and becoming a competent administrator of Bluecoat Proxy Appliances and Infoblox DNS Appliances.

· Troubleshoot errors with Cisco Routers through investigation of alarms received in HP Openview.

· Administering Crystal Reports, and ensuring ODBC connectivity to Remedy and SQL for accurate efficient reporting.

· Part of an action team to design and implement an operational CMDB for the network. Defining a Service Impact Model and applying that model, using network monitoring software such as IBM Director and NCM to design and populate the CMDB.

· Implement a Cisco Security Management Server. Deploying agents and managing the security rules for the network.

· Implement IBM Director for Hardware monitoring of the network. Build, manage and monitor IBM xSeries Servers.

Systems Operations Senior Specialist August 2005 to August 2006

IBM, Wellington

Description

· Provide Technical Support and Services both remotely and onsite, in a multi client environment

· Incident and problem management, using fault management systems to ensure SLAs are met.

· Monitor, Maintain and control a range of complex systems.

· Conform to IBMs business goals achieving an above average rating.

Experience

· Provide support through remote tools using Citrix, remote desktop and other software.

· Manage users in an Active Directory Environment.

· Excellent customer service and delivery

· Liaise with different teams across IBM AP and various clients to overcome problems and find resolutions to issues.

· Management and prioritization of tasks to effectively meet SLAs.

· Gained further knowledge of the Windows Architecture working across multiple clients from NT/2000/2003 server, and associated desktop technologies.

· Exposure to Network infrastructure including DNS, DHCP, AD and WINS.

· Cabling, patching and all tasks involved in setting up and relocating workstations.

· Involvement in major rollout project of a new XP platform across 10,000+ users.

· Supporting Bank Traders in a high stress environment, responding quickly and acting on decisions with a sense of urgency

· Developed excellent customer relations, achieving a Thanks Award for excellent service to the client.

Technical Engineer January 2005 to July 05

Mercury Projects Ltd, Wellington

Description

· Visit client sites to carry out hardware and software installations and resolve problems.

· Research technical issues for other technicians.

Experience

· Installing and configuring Windows 2000, and Windows XP Desktop Machines.

· Setting up Windows Server 2003 and configuring Small Business Server.

· Configuring VPN access and wireless networks at remote sites.

· Installing and troubleshooting issues with peripheral devices such as printers, palm PCs and Dictation Systems.

Software Installation Engineer Feb 2003 to Sept 2004 Albany Software, Alton

Description

· Provide software installations to Customers across multiple platforms

· Give training courses and consultation both at user and administrator level

· Upgrade and solve problems with current installations

Experience

· Setup hardware peripherals – Install Modems, ISDN adapters, printers, smart card readers. Resolve conflicts with the devices in addition to troubleshooting the hardware.

· MS Windows 95/98/2000 and XP. Configure software on these Operating Systems (OS), configure secure user accounts, and assist users in using the OS in relation to our software products. I have developed an excellent knowledge of the Windows OS.

· Integrate our software products into popular accounts packages. Analyze raw data files and create templates using XML and HTML to import the data into our software packages.

Grade 2 Technical Support Engineer Aug 2001 to Feb 2003

Albany Software, Alton

Description

· Provide technical support for e-transaction software, across DOS, Windows and UNIX platforms.

· Support a user base of several thousand external customers and software resellers.

· Handle and escalate off-line support issues. Receive customer systems via email, troubleshoot problems by replicating scenarios.

· Provide in-house technical training to company sales representatives and employees.

Experience

· Used an MS Access Database call management system to prioritize, escalate, and manage support calls.

· Provided Microsoft Windows technical support where appropriate for use with our software. Developed an excellent knowledge of fault resolution within Operating Systems.

Volunteer Worker July 2000 to Oct 2000

Raleigh International Expedition to Outer Mongolia

· Worked in a team to build a medical clinic for local community benefit.

· Trekked across the Gobi Desert, learned methods of navigation, teamwork and leadership.

· One of my greatest achievements to date, completing a major project in a successful international team, and now seeing and hearing about the rewards to the local people.

EDUCATION

2009 IBM Senior Certified IT Specialist (In Progress)

· Planned Completion Q4

2009

2008 MCSE Windows Server 2003

· Planning and Maintaining a Windows Server 2003 Network Infrastructure (70-293)

· Designing a Windows Server 2003 Network Infrastructure (70-297)

· Maintaining a Windows Server 2003 AD Infrastructure (70-294)

2006 – 2007 Microsoft Certified Systems Administrator (Messaging)

· Installing, Configuring and Administering Windows XP Professional (70-270)

· Managing and Maintaining a MS Windows Server 2003 Environment (70-290)

· Implementing and maintaining MS 2003 Network Infrastructure (70-291)

· Implementing and Maintaining MS Exchange 2003 (70-284)

2005 Microsoft Certified Professional

1997 - 2000 BSc (Hons) Computer Science (2:1), University of Wales, Cardiff

Final Year Project:

· Designed and built an on-line database for a large hotel in Cardiff, using Microsoft Access, ODBC and Internet technologies.

Core Degree Modules Included:

· Programming concepts and algorithms, incorporating C and Java

· Internet Programming and web design, including Perl and HTML

· Database Topics, including MSACCESS, Oracle and Database design.

Placement:

IT Assistant, JJ Castings Heat Treatments. National Award for the Most Outstanding Contribution to a Company. I planned company projects using specialist Microsoft Project software. Trained staff to become computer literate and use the Internet. I also developed a customer record database using Microsoft Access.

University Employment:

IT Assistant, Lead teams of prospective UCAS students. Prepared Microsoft Office tutorials for first year students, Invigilated and marked exam papers.

1999 Insight into Management Course, University of Wales, Cardiff /supported by local businesses.

Certificate obtained. Participated in team exercises and gained management skills.

1995 – 1997 GCE A levels, Truro College, Cornwall

Computing (C), General Studies (C), Geography (B), German (C)

1990 – 1995 10 GCSE’s A–C including English and Mathematics, Duchy Grammar School, Cornwall

INTERESTS

Hiking / Mountaineering Whilst in New Zealand, I enjoyed many Hiking Trips, and was also a member

of a hiking club in Wellington. In Australia, I am making use of the warmer climate and going on several walking and camping trips.

Swimming / Rowing I enjoy swimming, both in a pool and out at the beach. Having previously rowed in teams across England, I am looking to begin here in Sydney shortly.

Technology / Web Design I have a vested interest in the latest technology. I enjoy reading about it and keeping up to date. I also maintain my own domain / website www.abradbury.co.uk .

Travel I enjoy a lot of international travel. Over the last 10 years I have lived and worked in many different and exciting countries.

Snowboarding During winter, I very much enjoy Snowboarding. In New Zealand I used to be a season pass holder, in 2009 I aim to snowboard in Australia and New Zealand

REFERENCES: Please enquire.